Article 1
Legal Framework
Governs quotes, electronic acceptance, and contracts under Law 53-05.
Official Certified Legal CharterVersion 1.1 (Official Consolidated & Certified Edition)
Comprehensive Legal Charter & Regulatory Policies
Quotes & Electronic Signatures Policy
Legal validity, SHA-256 hashes, and timestamped audit trails
Governing Law: Moroccan Law No. 53-05 and Article 417-1 of the DOC
Article 2
Quote Lifecycle
Quote generation, WhatsApp discussion, and frozen immutable acceptance.
Article 3
Evidentiary Value & Cryptographic Hash
Electronic signatures carry the same legal weight as handwritten signatures.
Every document is fingerprinted with a unique SHA-256 cryptographic hash and stored securely on Cloudflare R2.
Article 4
Post-Booking Amendments
Changes to date, scope, or guests require an in-system contract amendment.
Article 5
Cancellations & Refunds
Direct bookings adhere to vendor-specified cancellation clauses.
Marasim Packages follow a centralized stepped refund schedule managed by the platform.